Careers Auto

Head of Retention

Herzliya ,Israel · Full-time

About The Position

We are looking for a high-performing Retention Manager to manage all customer retention activities.

You will be responsible for leading a team of retention members, maintain industry relationships and develops budgets and controls costs.


Responsibilities:

  • ·        Take initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.
  • ·        Issue reports to head of Retention and VP Sales.
  • ·        Manages subordinate staff in the day-to-day performance of their jobs.
  • ·        Ensure that project/department milestones/goals are met and adhering to approved budgets.
  • ·        Has full authority for personnel actions.
  • ·        Extensive knowledge of department processes.
  • Work in tandem with the chief market analyst

Requirements

  • ·        BS/MS degree in business administration or a related field
  • ·        An Experience in Forex/Binary/ Crypto – a Must
  • ·         1-3 years of experience in the related area as an individual contributor.
  • ·        Committed to continuous education through workshops, seminars and conferences
  • ·        Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • ·        Proven ability to drive the retention process from plan to close
  • ·        Strong business sense and industry expertise
  • ·        Excellent mentoring, coaching and people management skills

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